Question 1

How do Connexease pricing models vary based on business size?

Accepted Answer

Connexease offers flexible pricing options tailored to the needs of businesses of different scales.

Packages can be created according to different usage levels, from small businesses to large-scale companies. Message volume, number of users, integration requirements, and features used can affect pricing.

This way, businesses can use the system efficiently by paying only for the features they need.

Question 2

What are the main differences between price packages and how do I know which package is right for me?

Accepted Answer

Connexease packages typically differ based on features offered, number of users, message capacity, and integration options.

For example, some packages include basic messaging and automation features, while more advanced packages may include CRM integrations, advanced reporting, and multi-channel communication management features.

To determine the right package for your business needs, the most suitable solution can be recommended by evaluating your use case and objectives.

Question 3

Which currency can I pay with?

Accepted Answer

Connexease payments can typically be made through international payment infrastructure.

Depending on the payment method used, different currencies may be supported. Necessary information about valid currencies and payment options will be provided during the payment process.

Question 4

Can I get a customized price quote for my special needs?

Accepted Answer

Yes, Connexease can offer customized solutions and price quotes based on your business's special needs.

By evaluating factors such as the channels to be used, integrations, number of users, and message volume, a plan that best suits your business can be created. This ensures that you receive a solution tailored exactly to your needs.

Question 5

Which communication channels does Connexease Panel support?

Accepted Answer

Connexease supports WhatsApp Business, Instagram, Facebook Messenger, Live Support, TikTok, Telegram, App Store, Google Reviews, Trendyol, Hepsiburada, Pazarama, n11 channels.

Question 6

Can multiple teams work on the panel simultaneously?

Accepted Answer

In Connexease, you can invite team members and answer customer conversations together.

Question 7

How long does Connexease Panel setup take?

Accepted Answer

With the setup you'll do with our team, you can start using your panel within 1 business day.

Question 8

Is technical knowledge required to use the panel?

Accepted Answer

You won't need technical knowledge to use Connexease.

Question 9

What is WhatsApp template message?

Accepted Answer

WhatsApp template messages are pre-approved message formats that businesses can send to their customers outside the 24-hour messaging window.

As Connexease, we provide a template message infrastructure that enables businesses to send campaign, informational, reminder, and transaction messages in compliance with WhatsApp policies. These messages can be sent safely and smoothly after they are approved by Meta.

Question 10

In what situations are template messages used?

Accepted Answer

Template messages are typically used in the following situations:

Appointment and reservation reminders

Order and shipment notifications

Payment reminders

Campaign and announcement messages

Membership and verification messages

With Connexease, you can send your template messages to your target audience in a segmented and automated manner, maintaining uninterrupted customer communication.

Question 11

How long does it take to get WhatsApp template message approval?

Accepted Answer

Template messages are reviewed by Meta and are typically approved between a few minutes and 24 hours.

Question 12

Can multiple templates be created through Connexease?

Accepted Answer

Yes, through Connexease you can create an unlimited number of template messages according to your needs.

You can define separate templates for different campaigns, informations and scenarios, categorize them, and report their performance.

Question 13

What are Connexease ready-made automations?

Accepted Answer

Connexease ready-made automations are pre-configured scenarios that enable you to provide automatic and intelligent responses to messages received via Instagram DM.

Many scenarios such as frequently asked questions, price information requests, campaign responses, comment-to-DM routing, and keyword-triggered messages can be activated with a single click.

You can set up everything in minutes without requiring any technical knowledge.

Question 14

Which channels do automations work on?

Accepted Answer

Ready-made automations are used on Instagram. With Connexease, you can manage all your Instagram message traffic from a single panel and use automation together with live support.

Question 15

Can automatic responses be customized?

Accepted Answer

Yes, all automatic responses are fully customizable.

Message texts can be tailored to your brand

Buttons and quick reply options can be added

Different flows can be created based on user responses

Personalization can be done using variable fields like name

With Connexease, you can design conversation flows specific to your brand instead of standard automatic messages.

Question 16

Do automations negatively affect customer experience?

Accepted Answer

A properly configured automation positively impacts, not negatively affects, customer experience.

Instant responses, not keeping users waiting, and providing quick access to correct information increases customer satisfaction.

In Connexease, automations can be transferred to a live representative when needed. This way, both speed and human touch are provided in a balanced manner.

Question 17

What data is presented in the Connexease reporting module?

Accepted Answer

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Question 18

Can reports be exported?

Accepted Answer

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Question 19

Can team-based performance reports be obtained?

Accepted Answer

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Question 20

Are reporting data updated in real-time?

Accepted Answer

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Question 21

What exactly does the Connexease Panel CRM Integrations feature do?

Accepted Answer

Connexease Panel CRM Integrations allow you to collect customer data from different communication channels in a single center and work in sync with your existing CRM system.

Question 22

Which communication channels can I manage with this panel feature?

Accepted Answer

You can manage multiple channels from a single screen through Connexease Panel.

For example:

Instagram DM

Web chat (site live support)

Facebook Messenger

All messaging traffic is collected in a single panel and automatically updates customer records by integrating with CRM.

Question 23

Does CRM Integrations integration require technical knowledge?

Accepted Answer

No, technical knowledge is not required for basic use.

Connexease makes the integration process as easy as possible thanks to its user-friendly interface. Ready-made integration options are available for most CRMs.

Question 24

How can I increase customer satisfaction with Connexease Panel CRM Integrations?

Accepted Answer

Through CRM integration, customer history, requests, and previous conversations can be viewed on a single screen.

Thanks to this:

Fast support is provided without asking the customer for information again

Personalized communication is provided

Requests are resolved in shorter timeframes

Sales opportunities are analyzed more accurately

As a result, both operational efficiency increases and customer experience is strengthened.

Question 25

What is Connexease Inbox and what does it do?

Accepted Answer

Connexease Inbox is a centralized message management panel that allows you to bring all your messaging channels together on a single screen.

Messages from WhatsApp, Instagram DM, Live chat, and other integrated channels are displayed in a single inbox.

This enables your teams to manage all customer requests quickly, orderly, and in a controlled manner without switching between different platforms.

Question 26

Can messages be automatically assigned to team members?

Accepted Answer

Yes, messages in Connexease Inbox can be automatically assigned to team members.

Question 27

Can past conversations be viewed through Inbox?

Accepted Answer

Yes, they can be easily viewed.

Question 28

Does Connexease Inbox perform well with heavy message traffic?

Accepted Answer

Yes, it is especially designed for businesses with high message volumes.

Thanks to automatic assignments, tagging system, filtering options, and quick reply templates, operations proceed smoothly even during peak periods.

Connexease Inbox strengthens team coordination, reduces response times, and increases customer satisfaction.

Question 29

Can I use my existing number to use WhatsApp Business API?

Accepted Answer

Yes, you can transfer your existing number to WhatsApp Business API.

However, the number must not be in active use on an individual WhatsApp account. If it is currently being used in the WhatsApp Business app, the number can be transferred appropriately during the API migration process.

As Connexease, we provide you with step-by-step support throughout the number transfer and verification process.

Question 30

Can I also reply to Instagram comments through the panel?

Accepted Answer

Yes, you can view and reply to Instagram post comments through the Connexease panel.

Additionally, automations such as automatically directing the commenting user to DM, initiating custom messages based on keywords can be set up. This way, interaction increases and potential customers are easily included in the sales process.

Question 31

Do I need to pay an additional fee for marketplace integration?

Accepted Answer

Marketplace integrations may vary depending on your preferred package and integration scope.

While some integrations are provided as part of your current package, special or advanced integrations may require additional licensing or setup fees.

As Connexease, we plan together the most efficient integration model that suits your needs.

Question 32

Can I connect multiple WhatsApp numbers to a single panel?

Accepted Answer

Yes, you can connect multiple WhatsApp numbers to a single Connexease panel.

This way, you can manage numbers belonging to different departments, brands, or countries from a single center, set up team assignments separately, and control all communication traffic on a single screen.

Question 33

What benefits does Connexease WhatsApp Business channel integration provide to my business?

Accepted Answer

Connexease WhatsApp Business integration makes your customer communication faster, more organized, and measurable.

Thanks to this integration:

All WhatsApp messages are collected in a single panel

Task distribution can be done within the team

Automation and template messages can be used

Customer data works synchronized with CRM

Reporting and performance tracking can be performed

As a result, both operational efficiency increases and customer experience improves.

Question 34

How can I respond faster to messages coming through WhatsApp Business?

Accepted Answer

With the Connexease panel, to respond to incoming messages faster:

You can use ready-made reply (quick reply) templates

You can automatically assign messages to team members

You can set up automation flows for frequently asked questions

You can view customer history on a single screen

Thanks to these features, response times are shortened and customer satisfaction increases.

Question 35

Which platforms is Connexease WhatsApp Business integration compatible with?

Accepted Answer

Connexease operates with a multi-channel communication infrastructure.

Question 36

Can I use automatic messaging and chatbot in the WhatsApp Business channel?

Accepted Answer

Yes, you can use automatic messaging and chatbot in the WhatsApp Business channel with Connexease.

Welcome messages

Out-of-hours automatic responses

Keyword-triggered messages

Menu-based chatbot flows

Live agent routing

Such scenarios can be easily configured.

This way, you are available 24/7 and can manage heavy message traffic efficiently.

Question 37

What benefits does Connexease Facebook Messenger channel integration provide to my business?

Accepted Answer

Connexease Facebook Messenger integration collects all messages coming to your Facebook page in a centralized panel and allows you to manage them on a team basis.

With this integration:

Messenger messages are displayed on a single screen

Sales and support requests are quickly directed

Automation and quick replies can be activated

Customer data is updated in sync with CRM

Response performance can be measured

This way, opportunities from social media are not missed and customer communication becomes more professional.

Question 38

How can I respond faster to messages coming through Facebook Messenger?

Accepted Answer

With Connexease, accelerating Messenger messages is quite easy.

You can reply with one click using ready-made message templates

You can automatically assign messages to the right team

You can create automatic response flows based on keywords

You can view customer history in a single panel

Thanks to this structure, the increasing message traffic during advertising campaigns is managed seamlessly.

Question 39

Which platforms is Connexease Facebook Messenger integration compatible with?

Accepted Answer

Connexease Facebook Messenger integration works as part of the multi-channel communication infrastructure.

It can be used integrated with the following channels:

Instagram

TikTok

Web chat

CRM systems

Marketplace integrations

All channels are united in one center and customer data is managed holistically.

Question 40

Can I use automatic messaging and chatbot in the Facebook Messenger channel?

Accepted Answer

Yes, you can create advanced automation and chatbot scenarios in the Messenger channel.

For example:

Automatic welcome messages

Out-of-hours responses

Menu-based conversation flows

Campaign and product routing scenarios

Automatic transfer to live agent

This way, you can provide 24/7 active communication and manage heavy message volume in a controlled manner.

Question 41

What benefits does Connexease Telegram channel integration provide to my business?

Accepted Answer

Connexease Telegram integration allows you to collect all messages coming through Telegram in a centralized inbox.

Thanks to this integration:

Telegram messages are managed from a single panel

Team assignment and task distribution can be performed

Automation and bot scenarios can be configured

Customer data is synchronized with CRM

Response times and performance can be measured

It provides a powerful and organized communication infrastructure, especially for businesses requiring community management and rapid customer support.

Question 42

How can I respond faster to messages coming through Telegram?

Accepted Answer

With the Connexease panel, to manage Telegram messages faster:

You can use ready-made reply templates

You can automatically assign messages to team members

You can set up keyword-triggered automations

You can prioritize with labeling and filtering

You can view customer history on a single screen

Thanks to these features, fast and organized responses are provided even in heavy message traffic.

Question 43

Which platforms is Connexease Telegram integration compatible with?

Accepted Answer

Connexease Telegram integration;

Instagram

TikTok

Web chat

Facebook Messenger

CRM systems

Marketplace integrations

can work integrated with.

All channels are combined in a single panel and customer communication is managed centrally.

Question 44

Can I use automatic messaging and chatbots in the Telegram channel?

Accepted Answer

Yes, with Connexease you can create automatic messaging and chatbot scenarios in the Telegram channel.

Welcome messages

Menu-based bot flows

Keyword-triggered responses

Campaign and informational messages

Routing to live agents

such processes can be easily configured.

This way you can provide both 24/7 accessible communication and reduce operational load.

Question 45

What benefits does Connexease TikTok channel integration provide to my business?

Accepted Answer

Connexease TikTok integration allows you to manage messages and interactions coming from TikTok in a single panel.

Thanks to this integration:

TikTok DM messages are collected in a central inbox

Team assignment and task distribution can be done

Sales and campaign requests are managed in real-time

Customer data is synchronized with CRM

Performance and response times can be reported

It provides a powerful communication infrastructure that increases conversion rates, especially for brands doing social commerce.

Question 46

How can I respond faster to messages coming through TikTok?

Accepted Answer

With the Connexease panel, to accelerate TikTok messaging:

You can use ready-made reply templates

You can automatically assign messages to team members

You can set up automation flows for frequently asked questions

You can view customer history on a single screen

You can prioritize with labeling and filtering

This way messages are managed regularly even during heavy campaign and advertising periods.

Question 47

Which platforms is Connexease TikTok integration compatible with?

Accepted Answer

Connexease TikTok integration;

Instagram

Web chat

Facebook Messenger

CRM systems

Marketplace integrations

can work integrated with.

All channels are combined in a single panel and customer communication is managed centrally.

Question 48

Can I use automatic messaging and chatbots in the TikTok channel?

Accepted Answer

Yes, you can create automatic messaging and chatbot scenarios in the TikTok channel within certain rules.

Welcome messages

Keyword-triggered automations

Campaign response flows

Menu-based chat scenarios

Routing to live agents

such processes can be easily configured.

This way both 24/7 accessible communication is provided and heavy message traffic is managed in a controlled manner.

Question 49

What benefits does Connexease Instagram channel integration provide to my business?

Accepted Answer

Connexease Instagram integration allows you to manage your Instagram DM and comment traffic through a single panel.

Thanks to this integration:

All DMs and comments are collected on a single screen

Messages can be assigned to team members

Automation and chatbot scenarios can be set up

Customer data can be synchronized with CRM

Response times and performance can be reported

This way both sales opportunities are not missed and customer experience is strengthened.

Question 50

How can I respond faster to messages coming through Instagram?

Accepted Answer

With the Connexease panel, to accelerate Instagram messaging:

You can use ready-made quick reply templates

You can create automatic assignment rules

You can set up keyword-triggered automations

You can automatically redirect from comments to DM

You can view customer history on a single screen

This way both DM and comment traffic is managed more efficiently.

Question 51

Which platforms is Connexease Instagram integration compatible with?

Accepted Answer

Connexease Instagram integration;

Web chat

Facebook Messenger

CRM systems

Marketplace integrations

can work integrated with.

All channels are combined in a single panel and customer data is managed centrally.

Question 52

Can I use automatic messaging and chatbots in the Instagram channel?

Accepted Answer

Yes, with Connexease you can create advanced automation and chatbot scenarios in the Instagram DM channel.

Welcome messages

Automatic responses to story replies

Initiating DM from post comments

Menu-based chatbot flows

Automatic routing to live agents

many such scenarios can be easily configured.

This way both 24/7 active communication is provided and heavy message traffic is managed in a controlled manner.

Question 53

What benefits does Connexease Marketplace channel integration provide to my business?

Accepted Answer

Connexease Marketplace integration allows you to collect customer messages from different marketplace platforms in a single panel.

This way:

All messages are managed on a single screen

Task distribution can be done within the team

Response times are shortened

Customer satisfaction and store rating increase

Operational complexity decreases

It provides a centralized and organized communication infrastructure for businesses selling on multiple marketplaces.

Question 54

How can I respond faster to messages coming through marketplaces?

Accepted Answer

With the Connexease panel, to manage marketplace messages faster:

You can use ready-made reply templates

You can automatically assign messages to team members

You can prioritize with labeling and filtering

You can view customer history on a single screen

Thanks to these features, messages are answered regularly and quickly even during busy periods.

Question 55

Which platforms is Connexease Marketplace integration compatible with?

Accepted Answer

Connexease works integrated with many popular marketplace platforms. It works directly integrated with Trendyol, Hepsiburada, Pazarama, and n11.

Question 56

Can I use automatic messaging and chatbots in the marketplace channel?

Accepted Answer

Yes, automatic messaging can be configured in the marketplace channel within certain rules.

Post-order information

Shipping process messages

Ready answers to frequently asked questions

Automatic greeting when message arrives

such scenarios can be configured.

Thanks to automations designed in compliance with platform rules, both speed and compatibility are provided together.

Question 57

What basic features does the Connexease Mobile Application have and what is it used for?

Accepted Answer

Connexease Mobile Application has many basic features. You can find many essential features in the app such as messaging, chat viewing, assignment, tagging, and tracking every communication channel.

Question 58

How can I manage and track customer communication through the mobile app?

Accepted Answer

After downloading our mobile app to your phone, you can log in. Once logged in, all your conversations will be synchronized with your desktop platform. Additionally, you can access your conversations directly on our app with ease of use on the home screen.

Question 59

What operating systems do I need to use the Connexease mobile application?

Accepted Answer

Our mobile app is available on both iOS App Store and Google Play Store.

Question 60

How can I customize and manage notifications coming through the mobile app?

Accepted Answer

After downloading the app, you can adjust this setting as you wish from the settings section.

Question 61

How long does integration setup take?

Accepted Answer

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Question 62

How long does integration setup take?

Accepted Answer

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Question 63

How long does integration setup take?

Accepted Answer

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Question 64

How long does integration setup take?

Accepted Answer

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Frequently Asked Questions

About Pricing

About Panel

About Template Message

About Automations

About Reporting

About CRM Integrations

About Inbox

About Channels

About WhatsApp Business

About Facebook Messenger

About Telegram

About TikTok

About Instagram

About Marketplace Integrations

About Mobile Application

About Integration Processes

About Our Conversion Boosting Features

About WhatsApp Business Account

Sık Sorulan Sorular

Frequently Asked Questions

About Pricing

About Panel

About Template Message

About Automations

About Reporting

About CRM Integrations

About Inbox

About Channels

About WhatsApp Business

About Facebook Messenger

About Telegram

About TikTok

About Instagram

About Marketplace Integrations

About Mobile Application

About Integration Processes

About Our Conversion Boosting Features

About WhatsApp Business Account